TorusPak

Privacy Policy

Last updated: February 2026

1. Who We Are

Torus Pak Europe S.à r.l. ("TorusPak", "we", "us", or "our") is the data controller responsible for your personal data. We are registered in Luxembourg under RCS B 192.442, with our registered office at 14-16 Av Pasteur, L-2310 Luxembourg, Luxembourg.

2. Information We Collect

We may collect and process the following personal data:

  • Identity data: first name, last name
  • Contact data: email address, phone number, postal address
  • Company data: company name, sector
  • Communication data: messages and correspondence with us
  • Technical data: IP address, browser type, device information when visiting our website
  • Usage data: information about how you use our website

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support
  • To send samples and documentation you have requested
  • To manage our business relationship with you
  • To improve our website and services
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the basis of: your consent, the performance of a contract with you, our legitimate business interests, or compliance with a legal obligation, as applicable under the General Data Protection Regulation (GDPR).

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 24 months unless a longer retention period is required.

6. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data
  • Restrict the processing of your personal data
  • Object to the processing of your personal data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at europe@toruspak.com.

7. Contact

If you have any questions about this privacy policy or our data practices, please contact us at: europe@toruspak.com